Elias Diamonds & Repair Inc

I have bought several Beautiful pieces of jewelry there over the years that I still wear and Enjoy. I have had repairs done on pieces that I didn't even purchase from them and I haven't had any problems, everything was professional and the work was quality work. I would definitely recommend someone to take a look at their pieces/store. I have never had an bad experience there and I even got appraisal for my expensive pieces for my esurance company. I look forward to my next purchase there hopefully for Christmas. Customer was great for me. I love My Diamonds.

I traded my old wedding set for a new and larger Diamond. They have a great selection of diamonds. We found the ""perfect"" ring and I love it. They are educated about the jewelery they sell, incredibly accomodating, very nice to deal with. Good quality diamonds, not junk like you see at these mall stores!



The owner was very generous with his pricing and my trade in, better than any other store that we went to.

They have a credit plan the is great 12 months interest free. Appraisal done with my diamond.



I highly recommend them!



Pros



+ Excellent customer services, pricing, available...

Best jewelry store I have been too. They were friendly and I was in and out in no time. The prices are so low and they are negotiable. I bought a beautiful diamond ring for my wife and we are happily married. Going to Elias is the best choice I've ever made.

Great customer service and a lot new styles

PROS: Convenience of being in a mall-shop while they repair…

We bought our wedding and engagement rings from our local jeweler. It took us hours to decide and we needed expert help and proper sizing. We learned about gems and diamonds from a an expert, a jeweler! We would never buy on-line - it's just too important

They have a newly remodeled store (still in Oakland Mall) with jewelry repair on premise. Their jewelry selection is excellent.

Love our Pete and all the ladies! Makes our visit so nice every time we come... We only buy all our pieces from Elias... There is no other jeweler we'll go thru... xo

I have been to Elias Diamonds several times and each time they take GREAT care of me. Once I purchased a gold necklace from them and a month later lost it. When I went back they remembered my name and gave me a great deal on the second

These guys can repair anything!

Their service is one of a kind.

Elias Diamonds has been in business for years.

They have a newly remodeled store (still in Oakland Mall) with jewelry repair on premise.

Best customer service at Elias!! Atmosphere is great.

Elias Diamonds has been in business for years.

People are kind and helpful, and the jewelry is one of a kind AMAZING!!!!!

The people at Elias DIamonds are GREAT!!!!! They are Pros and you feel good about the quality and the price. Hands down the owner knows his stuff!!! YOU CANT GO WRONG WITH THE PRODUCT OR THE PRICE!!!!!



Pros



+ fun, easy to work with, great quality great price



Cons



- none

I went in with a friend at around 5PM on 4/29 with three watches (all purchased at a different retailer for about $20 each) that needed battery replacement. We asked if they could change the battery and also fix a scratch on the glass cover of the watch. PETER stated the GLASS was CRYSTAL and could not be repaired, but could be replaced for $40, which we passed on and just opted for the battery replacement. PETER took the watches and spent between 4-6 minutes total repairing all three watches. Following the repair, a woman brought them to the counter and said "$50, cash or charge?". I told her that it seemed high, to which she replied only by shrugging her shoulders and raising her eyebrows in a demeaning manner. The $50 charge was then explained by PETER only after asking multiple times why it was so high for 5 minutes of work. He told us that one of the batteries was $25, explained that there was labor involved, and then lowered the price to $40. Feeling as if we had no option but to pay since we didn't ask for a ... on 4/29 with three watches (all purchased at a different retailer for about $20 each) that needed battery replacement. We asked if they could change the battery and also fix a scratch on the glass cover of the watch. PETER stated the GLASS was CRYSTAL and could not be repaired, but could be replaced for $40, which we passed on and just opted for the battery replacement. PETER took the watches and spent between 4-6 minutes total repairing all three watches. Following the repair, a woman brought them to the counter and said "$50, cash or charge?". I told her that it seemed high, to which she replied only by shrugging her shoulders and raising her eyebrows in a demeaning manner. The $50 charge was then explained by PETER only after asking multiple times why it was so high for 5 minutes of work. He told us that one of the batteries was $25, explained that there was labor involved, and then lowered the price to $40. Feeling as if we had no option but to pay since we didn't ask for a price upfront, we did. We immediately walked less than 100 feet away to another jewelery store capable of watch repair, and without knowing about the previous repair, the worker quoted us $20 to replace the batteries in all three watches. (How is this possible if one of the batteries costs $25?). We returned to PETER at Elias Diamonds to request a refund and the return of the old batteries. The excuses piled up; 'Our credit card machine wont do refunds - the batteries are previously used now so we cant take them back - maybe you went to a jeweler which is why it was lower - the labor is $10 per watch (so the batteries are only $3 each now?) etc.' We refused to leave without a refund and the return of our previous batteries, and were escorted out of the store by mall security. After explaining the problem to security, they recommended we file a report/complaint with the mall, which we did. A complaint will also be filed with the BBB. I told the woman after we paid originally that they should post the pricing upfront. She replied by coldly saying they would take it into consideration. After asking her about the jeweler comment stated above, she stated "I'm not in the mood to talk anymore" - Very professional. I realize now that this is an independant store very capable and willing to take advantage of customers because the money goes straight into PETER'S pocket, unlike the jewelry stores surrounding it in the mall on every other corner. PLEASE take your business elsewhere if you appreciate customer service.