Tim Horton's

This morning I was craving a sausage egg and cheese waffle so I went through the drive through. When I got home I was disappointed to find they had given me a chicken waffle so I called up and talked to Sarah she was very nice and apologetic and not only offered to replace my sandwich but my coffee as well. When I arrived at the store for my replacement it was very busy but they didn't complain or give me attitude about the replacement. I got great service with a smile from every employee that helped me. Mistakes are made but customer service isn't about not making mistakes it's about how well the mistakes are handled and I was very pleased with my experience today. I will continue to keep going back because I know that if there are any problems they will be quick and friendly about fixing it for me. Definitely a 5/5 for me. The sandwich was delicious (when I finally got the right one) and the coffee was nice and fresh and made just how I ordered it both times. Extremely satisfied.

Tim Horton is a very nice place. Service was very fast. I love the donuts they make, very delicious....