Sweeney, Douglas L, DDS

Great service, never wait more than 5 minutes, very professional, staff friendly and pleasant, and very clean office

I was referred to this business by another dr. You would think that with a referral you'd be getting some good customer service, wrong. Not only was the office manager giving me attitude because I was asking questions about insurance, she also didn't seem to care that I was a new customer coming to the business. She told me not to tell her how to run the business. Then, when she got the dr on the phone, I tried asking him questions and explained how obnoxious his office manager was, he too was a jerk and said to have a nice life. I don't think these dr's realize that customer service matters anymore and that people can goto any specialist they want to go to. The office manager also told me that she doesn't care what the insurance company says to code a proceedure and that this is how they code it. Hm, makes you realize why the health care system is so screwed up. I highly highly advise you find another specialist if you are having issues because this one doesn't care, in fact the whole office doesn't. You know what they say, when management is bad so are the employees.