Master Auto Service Inc

I would never take my vehicle back here. I took it to them to change my front wheel bearing after they had before changed my back right wheel bearing. Instead of changing the front wheel bearing like we asked them too, they instead changed the right rear wheel bearing. They claimed that they drove the vehicle and used this to figure out that it was the other bearing that needed changed. However, our records show that they did not actually drive our vehicle and that the mileage was the same at drop off and pick up. They stood by their assessment that they had fixed the "correct" wheel bearing. They refused to refund or reimburse us. They also did not offer to fix the wheel bearing we brought it into them for. So we paid them to fix a wheel bearing that may have nothing wrong with it at all. They did not perform the service that we asked them to do and claimed that we misunderstood their diagnosis, when we were the ones who noticed the problem, not them.

I had to take our vehicle in SEVEN times for one brake repair job on our Audi. Even after taking it in SEVEN times, our brakes still do not work properly. We took it in to get our brakes done ahead of time, and our brakes are now worse off then when we originally took them in. Almost every time we brake, you can still hear them squeak. We originally had the brakes changed in April 2014, and it is now Jan 2015, so we have driven far enough to brake them in. They never offered to reimburse us for our time or the poor job that they did. They told us multiple times that they "fixed everything for free". Well, all the parts are under warranty, so of course they fixed them "for free." They never seemed to believe us or take us seriously. The last time we took our vehicle in, they just said they couldn't hear our brakes making noise. The point is we can. Our brakes are in worse shape them when we took them in. DON'T GO HERE! We will never go here again. If I could give 0 stars, I would.