Lawley Chrysler Dodge Jeep Ram

"Buyer Beware." I took my 2002 Dodge Durango in for a 60,000 mile tune-up, including changing out the plugs. Got home and 7 out of the 8 used plugs were still sitting on part of the engine chassis (along with a wrench). In a separate occasion, the Durango would not start. Initial diagnosis was the starter, but goshdarnit, wouldn't ya know? That was covered by extended warranty, so the new diagnosis was the starter plus a new battery and also a heat shield for the starter (not covered by warranty) Also took a 2006 Jeep Commander in for diagnostic (warning lights blinked on and off intermittently). They couldn't figure out what was causing it, but were "sure" that I needed all four of the air bag monitors (how could all four of them go out at the same time?). Of course, the monitors were not covered by extended warranty. The safety light issues would have been covered. Given this information, I would go here only if it was a total requirement (i.e. a dealership recall or something). And even then, I would think about going to Tucson or elsewhere to get that done. Buyer Beware.

I had done several weeks of research knew what car I wanted. Call first to talk to salesman, he was great. Made an appointment and went on the appointed day. They appraised my SUV over what I owed so that was good. But then the "finance manger" got involved because they were asking too much for the car I wanted. I did not drive the car I was looking for did not even see it, the "finance manger" had been driving it and didn't want to remove any of his personal property. Then I was honest and told him that my credit was good but that there were a couple of things from an X the "fiance manager" then suggested I pay someone 350.00 to be a debt eraser and then I could come back and see them. I think not if your smart don't even approach these people. It's just not worth it.

I was trying to buy a 2010 Jeep Wrangler. The sales guy was nice enough, but the dealership would not budge on price of the vehicle or value for my trade-in (wanted to give me below KBB value). I finally walked out. Got a decent offer several weeks later via email, but didn't care to deal with them anymore. I bought a 2010 Wrangler from a dealership in Tucson.The service dept; however, is friendly and helpful. The only issue I have is that the entire dept. takes off for lunch at the same time (12-1pm). A rotating shift lunch would work better for providing good customer service.

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