Rockin' Cupcakes

I used to get cupcakes from this place quite often. I decided to get my son a birthday cake and it was extremely dry. Nobody wanted to eat any of the cake so I had to throw the 40 dollar 8 inch round cake in the garbage. I called Rockin Cupcakes to let them know that the cake looked great and that the icing was perfect, but the cake was so dry it was awful. The worker told me that they would have somebody call me back to "make the situation right because they see me in there all the time." I never received all call back so after a few weeks, I called again. Don't tell me that someone is going to call and then not call. What kind of customer service is that? A guy named Ken called and left me a message that he would call me back the next day and he never called. Again, after a few weeks, I called again because now I'm a little irritated. I was told by the worker that Ken would call me and I am still waiting for a call. This has been 6 weeks now. Not once did I ask for my money back, but all I wanted was for Rockin Cupcakes to help make the situation better. It was a cake for my sons birthday so it was a huge disappointment to him. He would have been happy if they offered for him to come pick out a dozen cupcakes to make up for the dry cake. I will never go back to this place nor will I ever recommend it. Complete disappointment............

Best cupcakes around. Great variety, always fresh and moist.