More Info
- General Info
- Book with Enterprise Rent-A-Car to access thousands of airport and Richmond car rental locations near you. If you are traveling in VA or abroad you can rent a car from Enterprise in over 30 countries around the world. Everything we do, we do with our Standard of Care backed by 65 years in business and exceptional customer service. Enjoy easy booking online or through the Enterprise app. Start your rental car reservation with Enterprise today!
- Services/Products
- Airport Pick Up Auto Rental Car Rental Luxury Car Rental Rent a Car Rental Cars Van Rental
- Brands
- Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
- Payment method
- cash, check, amex, discover, master card, visa
- Other Link
https://www.enterprise.com/en/car-rental/locations/us/va/richmond-west-broad-volkswagen-2116.html
- Categories
GalleryView all (6)
Reviews
11/02/2016
The experience was less than pleasant. Your staff was very courteous unfortunately the vehicles provided were damaged, dirty and had stains.
This is not how company presents a vehicle to a customer.
The first vehicle I received was literally disgusting. Soda stains on the carpets all up on the door. Knobs were missing, carpets were dirty and the cabin had a bad smell. The exterior of the vehicle was damaged.
Apparently your staff doesn't know how to present a vehicle to a customer. A blind person could have provided a cleaner vehicle.
The second vehicle had no missing knobs and no soda stains. Unfortunately it was dirty!!! Carpets had loads of sands in the front and rear. It looked as if someone just returned it coming from the beach. Also, the vehicle was nearly on empty. I'm not really sure how the staff is trained on what is acceptable when providing a customer with a car but this is unacceptable. If I had more time your staff would have ended up bringing me a car that was clean and acceptable even if it took every vehicle on the lot.
03/06/2016
I have rented from this location twice in the past two months. Both times I had them pick me up and drop me back off - what a wonderful experience. I have only had 100% positive, easy experiences renting from Enterprise. They always have the car I want, always look for ways to save me money, and the employees are always nice and friendly.
02/24/2009
Courteous and accommodating staff. They are willing to meet your needs if it all possible. The vehicles are clean and well maintained. Efficient check-in and key drop off returns. I use them 5 or 6 times a year for youth group trips. I've never had a bad experience.
Details
Phone: (804) 217-6323
Address: 9001 W Broad St, Richmond, VA 23294
Website: https://www.enterprise.com/en/car-rental/locations/us/va/richmond-west-broad-volkswagen-2116.html
People Also Viewed
- Enterprise Rent-A-Car
7919 W Broad St, Richmond, VA 23294
- Enterprise Rent-A-Car
9177 W Broad St, Henrico, VA 23294
- Enterprise Rent-A-Car
6109 W Broad St, Richmond, VA 23230
- Enterprise Rent-A-Car
9520 W Broad St, Henrico, VA 23294
- Enterprise Rent-A-Car
4713 W Broad St, Richmond, VA 23230
- Enterprise Rent-A-Car
8406 W Broad St, Henrico, VA 23294
- Enterprise Rent-A-Car
1268 Mountain Rd, Glen Allen, VA 23060
- Enterprise Rent-A-Car
3500 Pemberton Rd, Henrico, VA 23233
- Rent-A-Wreck
8410 W Broad St, Henrico, VA 23294
- Budget Car & Truck Rental
1400 N Parham Rd, Henrico, VA 23229