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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Neighborhoods
Bellevue, Northside
Categories

Reviews

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Chick B.

08/15/2015

Overall

My son has used Decatur's Garage for years and has received commendable, affordable service. Based on his recommendation, I took my BMWs to them for every need ranging from inspection to engine service. I have always been impressed with their service, their friendly persona, their expertise and their cost. I recommend them to my friends. It's difficult to find a firm so reliable, honest, reputable and customer-oriented.

AY
Albert Y.

08/07/2014

Overall

After read the reviews, this is the first time I decide to let Decatur's do the state inspection for my 1999 CRV. After a few hours, finish the jobs and come to tell me everything okay and let my car pass...Wow! I feel so lucky to find the right station do this jobs for my car, this never happen in my pass 10 more years.

Just want to say thank you to Decatur's, for so honest to customers, and thanks to those Decatur's old customers who let me know about Decatur's...

Yes, till today 8-7-2014,you still can trust Decatur's...

Overall
I went there today for an insp...

I went there today for an inspection after reading all the positive reviews. Decatur's is in a nice neighborhood with some things to do nearby while you wait. The staff was professional and very helpful with a few questions I had about registration and inspection.



I would go again if the need arises.

janicejs

08/22/2011

Overall
Decatur's is the best--reasona...

Decatur's is the best--reasonable rates, work done in a timely manner, honest people. If they don't do it, they can recommend someone else you can totally trust.

lucylcktt

10/13/2009

Overall
EARNED MY BUSINESS FOR LIFE!

I was referred by a personal friend and local business owner to Decaturs after a dealership quoted me a ridiculous amount of money to have some work done on my vehicle. Rich was friendly, informative and upfront. The work was done for a resonable price and in a timely manner. I cannot say enough good things about every aspect of our experience with this garage. We live over an hour away and drive to them anytime we have vehicle trouble. THANK YOU DECATURS for rising above the rest and providing excellent customer service and quality work.

teresafallen

07/29/2009

Overall
They're the BEST!

Totally trustworthy honest mechanics! I have been using their services ever since moving into the neighborhood 14 years ago. Can't believe how lucky I am to have such a great garage so close to where I live. Best garage I've ever used...without a doubt!

delasteve

02/26/2009

Overall
Great hometown garage

Want great personal service? From people you can trust?- this is the place to go...the last review is totally out of character from Rich and crew that i suspect that the person may have not mentioned their issue with them. I feel certain they would have bent over backwards to make things right. I challenge them to call Decatur's and ask for a refund and the post about what happened.



If you live in the Bellevue area like we do - there is nothing like the ability to drop off the car or pick it up with just a stroll. and it's near a couple bus lines, a coffee shop, Dot's Back Inn and if the repair is REALLY expensive a beer & wine shop.

rabbiferret

02/16/2009

Overall
PADS THEIR BILLS

I brought my car in to get an inspection at this local garage. Virginia inspection costs $16, but my bill at the end of the day was $64!!!! When I left the car I specifically said that I only needed an inspection, but they took it upon themselves to change a fog light bulb (NOT REQUIRED FOR VIRGINIA STATE INSPECTION) and a headlight bulb (WHICH WASN'T DEAD WHEN I BROUGHT THE CAR IN). They basically padded the sale with unnecessary work to get paid (merchants don't make much on just an inspection). DO NOT take your car here... you may walk in for an oil change and out with a new engine.... BEWARE!

claimed iconBusiness Response02/25/2009

Sorry you were not satisfied, however, Virginia state inspection code requires that fog lamps if installed must operate and be aimed correctly. The same applies to headlamps. Stop by any inspection shop and i'm sure they will gladly show you the aplicable pages in the inspection manual, also it is shop policy at Decatur's to perform NO REPAIRS to customers' vehicles without prior consent from the customer. It is inevitable that someone will be unhappy no matter what you do. In that event your first step should always be to go to the shop in question and give them an opportunity to to correct whatever you were unhappy with. Sorry you were dissatisfied and I hope this helps clear up any confusion. Thanks for the comments

This listing has been claimed by a business representative.

Details

Phone: (804) 262-7582

Address: 4031 Macarthur Ave, Richmond, VA 23227

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