Locksmith Plus Inc

We traveled from Eugene to Portland and got stuck when the key in my husband's truck would not turn. It was a Sunday evening, about 7:30, so we knew our options were limited. I was about to book a Greyhound just to get us home, but my husband decided to see if this was even a service a locksmith would provide. He called Locksmith Plus and was told that it was something they could do and that someone would be in touch shortly. We sat outside with our 1- and 3-year-old children on a summer day for 2+ hours with calls back and forth confirming that someone was coming out. During that time, we missed the last Greyhound home. When someone did arrive, he had been sent out to unlock our doors, which we didn't need, and he didn't have any tools available to do the service we required. He said someone else was on the way. At 10:00 p.m., Locksmith Plus said that they actually were not sending anyone. When I called to discuss it, Shane hung up on me. I became very angry, which is rare for me, but considering that we had just missed our ride home and he was entirely unapologetic, I was at the end of my rope. He called me entitled and hung up again.

At that point, our only option was to take a cab to a hotel and contact a different locksmith the next morning. We did, and we were on our way within an hour thanks to that awesome, professional company.

TL;DR: Locksmith Plus provided the worst customer service I have ever experienced with any company. If I could give 0 stars, I would. Do not trust them to help you when you're stuck. They won't even treat you with basic human decency.

Needed some keys copied and noone else had the blank! I came to find this company on yellow pages and called to see if they had it, they did. they couldnt give me a quote on the copy over the phone but went in anyways, and when i arrived i was greeted and helped immediately, service was fast and only cost me 5$ for the special key I had! definitely will be recommending everyone I know!

Had a less than desirable experience. I was locked out of my house and contacted the receptionist. Multiple times I was told a technician would be calling me but I did not receive a call. I called the receptionist back multiple times and each time I was told an excuse of why a technician couldn't be reach and that they were just about to contact me to let me know. I ended up using another company. Highly unrecommeded.