Windows R Us

Terrible experience with this company. I had been looking to replace 6 windows and have one window slightly widened and replaced. Steven the salesman said he would complete my estimate and get someone to give a quote on the masonry work for widening the window by the end of the week. No one ever came and I didn't hear from him. I called him the next week and he once again said someone would be there in the next few days. No one came. I called Steven back at the end of the week and he said once again someone would be there. No one showed. We went back and forth like this for a month until I called the main office and they sent someone out that day although they didn't call me back, he just showed up at my door. A few days later Steven had an estimate for me which he gave verbally to me on the phone.....not cool. Never take a verbal estimate. And on top of that he only gave me an estimate for two of the Windows. When I asked him for the estimate on the remainder of the Windows he stated he would have to come back out to the house and look at them again. It was quite clear at that point that although he had measured the other Windows he never kept the measurements for that quote. Unbelievably bad service and as a result I chose another company. Your loss windows r us and please don't use them unless you want a poor experience. There's a reason why you can't find Angie's list or home advisor reviews on them.

HORRIBLE! Stay away from this company, bad on so many levels. Salesman was dishonest, tried to add on extras that we hadn't discussed. He measured the windows and got one wrong.

Installers are absolutely awful, sloppy work, didn't put sealant in very well, left windows without sealant. They didn't show up on time, I had had to call and track them down. First time, they left sharp screws in my driveway and rags. Was told the other windows would be 10 days. I called after 3 weeks of not hearing from them, got scheduled. They rescheduled and still haven't shown up. I called them and was given the run around that they were "running late" but the girl hadn't actually talked to anyone yet, so how would she know this. Man called, obviously had no clue he was supposed to show up, so now he's coming 5 hours after the time.

One installer told me that they've had several jobs where none of the windows fit. One guy stood IN my kitchen sink, broke the glass globe over my sink, says they will bring a replacement, I am not holding my breath. This has been the worst experience I've ever had with a company. And beware of the advertised price of $188, do your research. The sealant they used made me so sick, it smelled horrible for days. Stay away from this company. I'd give them zero stars if I could.