Star Nursery Inc

If you want to be messed with, I suggest ordering something to be delivered by Star Nursery. On Tuesday, 5/6/14, I ordered 2 yards of top soil. A very simple order. I was told it would be delivered Friday morning. I got home at 3pm and the dirt was not there. I called the number they gave me on my invoice and asked where the dirt is. They said they would call a driver and call me back to give me a time. 45 minutes passed and they did not call back. I called the same number and asked what happened. They left me on hold for 25 minutes, and then told me the order was with another star nursery location. I asked why they didn't tell me that when I first called and the said we're sorry, but it’s at another location. I called the other location and they said something about the order was already "sold," so they could not look up where the order was. They told me to call the original store and find out what happened to the order. Horrific service. Might as well be calling the IRS for customer service.

BEWARE!! Bought a tree from Star 3 months ago and it died. We were told when we bought it that it was guaranteed for 1 year. When we returned the tree, with the receipt, we were told by the young lady at customer service that she would refund the purchase. However, when she took the receipt to the register the "manager" told her that they don't refund, they only do store credit. So, we were stuck shopping for a new tree and carting it home in 105 degree weather. Don't trust Star Nursery for backing their products and guarantees.