Tow-Arrific Inc

This towing company is a rip off. They don't inform their clients of early or holiday closings. So when you come to pick your car up, you have these enormous storage fees. They don't answer the phone and their customer service suck. After almost 4 hrs of waiting and phone tag with pay-lot (DOF) disputing these mob extortion fees. Pay-lot gives them authorization to release my car. Upon the employee pulling up my car from this enormous car lot my car is making a loud rattling noise like if I had a cherry bomb installed in my car. I asked them what happened to my car and again the buck is passed to this person that person. They gave a damage incident form, which I ask for and they tried to not give it to me, the tow guy says let me put it on a flat bed and look at it. I said are you a mechanic, don't touch my car. I filled the paper out and return it to the receptionist(she was the only nice person there) and I asked her what was to happen next and she said well the owner (Karen) will get in touch with me. But she also said theres no physical damage and I said well it sound electrical and y'all messed my care up. I took it to my mechanic right away and long behold, something was torn connecting the muffler (the cost was several hundred) I don't know how these people sleep at night!!!