Maxx Towing Inc

i have no idea how this person is or what they are talking about we treat every one with courtesy and respect come down and well show you. this persons could have just declined the services not slander us later. some people just have nothing better to do than to rip on people that work hard every day

customer stopped in the engine was misfiring on only 1 cylinder #5 replaced the ignition coil in question. vehicle ran good about 10 days later she came back with a no start situation engine would not start found # 1 & 3 cylinders had no compression explained to customer possible head gasket problem she had authorized removal of right bank cylinder head $900 to $1200 depending if cylinder head needed replacing upon removal of cylinder head the tops of the pistons were damaged from a lean (fuel) condition had no way of knowing this until cylinder head was off i even have pictures explained to customer that she was going to have more repaires poss a new engine and she declined like no big deal im going to trade in the car.we charged her like $300 with towing to our shop and back home and removal of cylinder head a very fair price!!!!and she was also fine with that..... everything was fine until she realized the engines cylinder head was not going to be reinstalled she thought the vehicle would be put back togather for that price. and here's when the problem started. i explained to her there is absolutely no reason to put vehicle back togather that the next person would just have to take it apart again, and the cost would be more to put cylinder head back togather on vehicle that will not run anyways, is completely senselss but i think what she was looking at trade in value and to possible deceive the dealership or even the next person that purchased the vehicle from her? i had no problem putting vehicle back togather for a price so as you can see there are 2 sides to the story facts customer was completly happy until she realized the price she paid us did not include vehicle put back togather she went from $900+ to $300 including 2 tows thats not bad so why all the slander yes it is very unfortunate that the customer has engine problems thats not our fault i quess the best way to go about it is blame the next guy and make them look bad so other people see this !! so im telling you we always fix cars properly with a 1 year warranty stop by and you will see for your self or call 586 771 1131 ask for rob

too whom it may concern maxx auto shop has the most recent computer software and diagnostic equipment are our people are all very professional and very competent we have no record of a mr john waters in our system i do recall a gentlemen stopping in for a driveabilaty problem twords the end of the day near closing time courtesy to the customer we explained we were closing soon so @ no charge to the customer we scanned the vehicle and found several codes and explained we could not give a proper diagnostics at this time due to we would need the vehicle to properly diagnose the vehicle to either bring it back the next day or leave the vehicle with us note this same person wrote a bad review about some one in grand rapids about some off the wall hearsay please allow proper time for diagnostics at your next visit where ever you may go thank you

thank you finally some one who actually appreciates what we do please stop in for a free oil change and please tell your friends and family greatfully maxx

pjw315 dont recall the situation how ever if you were given a price to repair your vehicle and the price changed once the vehicle had arrived it may have changed for several reasons. #1 you have a lexus customer may have given wrong engine size or build date these items will and could very well change the price. also if our supplier was unable to supply the part, in a timely fashion we may of had to change suppliers this also cold change pricing. im sure there was a simple explanation and everything could have been woked out. curious to know what you were quoted and how you ended up paying and why is it always the other guys fault.

well i guess any one can post a bad review it take a real man to post a good one mr attorney general i have been in bus for 19 years and only have a hand full of complaints so at any time you would like to reveal your self im here every day 8 6 m f 9 3 s or just call so we can get you counciling or maybe you just need to be medicated properly ha ha sorry people but some people just try to hard to go around making other people look bad when they should be consantrating on improving them selves........

First and foremost we regreat you experinced a problem $1100 $1350 was a quote prior to removal of trans / dismantle trans needed a valve body extra item needed for proper shift the valve body, we recieved from california was bad putting out to much fluid pressure causing the o-ring on filter to blow out. Finally recieved the new one installed it o.k. shifts great also did not try to hide the fact that the original radiator got damaged accidentally. No charge was added. As far as the customer returning with a rattle and coolant leak we did not find any coolant leaks or rattling noises during test drive or inspection. vehicle checked out ok at that time. Note the radiator was purchased thru the manufacturer not a supplier so it was a direct fit for that vehicle and tech may have or missed something to properly bolt in radiator. When customer found out elsewhere what the problem was we would have been more than happy to repair or take care of problem. As far as the price increase, the price of the valve body was $500, actually if trans did not need the valve body, price would have been right around $1230 total. also while waiting for arrival of defective valve body to arrive, we also rush delivered valvebody!! Gina was very understanding she even claimed she had other transportation. We also on every transmission job we do we have a customer mandatory 20 day return policy to honor our 12,000 mile 12 month warranty parts and labor. For a complete transmission inspection. For proper shift performance, check for leaks, check fluid and condition and if check engine light is on. And if needed scan computer system. Neglect of this inspection voids all warranty. at no charge. We are in the service field. We even have implamented this program so any neglect would not be an issue on our part. In other word we our not trying to get out of any responsibility. we have been in buisness for aprox 20 years we do not supply cheap parts nor our we hachs or crooks, (so i figure like the customer figured) its just a misuderstanding on both our parts and or a lack of communication, that in the end would or could have been properly prevented if customer would have just called or just came back for the mandatory 20 day inspection instead of writting this B.S. however its a good thing the transmission is o.k. at this time. I wish this matter could have been resolved professionally. thank you concerned advocate at maxx auto