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        (804) 276-5684CallVisit WebsiteVisit WebsiteMap & DirectionsDirections10900 Hull Street RdMidlothian, VA 23112Write a ReviewWrite Review

        More Info

        Email
        Brands
        BF Goodrich, General Tire, Goodyear, Michelin, Pirelli, Uniroyal Tire
        Payment method
        amex, cash, check, discover, financing available, invoicing available, master card, visa
        AKA

        Merchant's Tire & Auto Centers

        Merchant's Tire and Auto Centers

        Other Link

        http://www.merchantstire.com/tires/store/Store-Details.s?storeNumber=384&utm_source=google&utm_medium=distrib&utm_campaign=google-distrib

        Categories
        Auto Repair & Service, Tire Dealers, Tire Recap, Retread & Repair

        Reviews

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        megademo

        07/18/2010

        Overall
        This place is RIDICULOUS!!

        Took my car in for an oil change. 6.5 hours later, I assumed that it would have been done when I was told that my car was #2 in line when I brought it in.



        Sat there, stranded for another hour when I was told that it would only take 2 hours to get to my car. When I kept asking about my vehicle, they went into the back and then would just come out saying that it's not done yet. When I kept asking them how much longer, I got a "dunno" answer.



        Customer service is non-existent. They don't care how long it takes and they don't care who they inconvenience.

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        rynhere

        07/18/2010

        Overall
        Absolutely HORRIBLE location of Merchants!!

        Went in to the store to get a screw taken out of a tire. Was quoted 90 minutes. Store manager was the person who "helped" us. Ended up waiting 3 hours, even though their time estimates are "guaranteed" to be accurate. Store manager was a complete jerk. This experience has soured the entire Merchant's chain for me. I've taken my vehicles a number of times to other Merchants has have never been treated so shabbily.



        I give this location 1 star, because it won't let me do zero, but that's what they deserve.

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        Details

        Phone: (804) 276-5684

        Address: 10900 Hull Street Rd, Midlothian, VA 23112

        Website: http://www.merchantstire.com/tires/store/Store-Details.s?storeNumber=384&utm_source=google&utm_medium=distrib&utm_campaign=google-distrib

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