Ducati Miami

0 friends

8 reviews

1.0 star rating4/23/2016

Ok I have been here several times and each time seems to be a disaster. Unless you are looking to buy something like the most expensive bike in the shop these guys look at you like you are wasting their time. I have bough close to $1000 dollars worth of stuff from here and each time I have to take something back. First time the helmet was falling apart and I had to fight with them to replace it. Now I bought a pair of gloves and less then 24 hours of owning them they get two holes. Cesar's seems like his $hit don't stink and as long as he has your money why should he hurry. I agree with the people who say they don't greet you as my wife and I was in the shop for over 10 minutes and we had to go to them to get help with no other customers in the store. Thanks Cesar for helping me not make you guys my shop of choice. If your customer service is this bad I can imagine how bad the service of working on the bikes would be.

Bad business practice and Terrible Management!



A verbal agreement between two dealers and Ducati Miami broke that agreement!

I was told by Hector Falero that he would purchase our 2014 Ducati Multistrada that we took in on trade for a customer as per the agreement with Ducati Miami. We would not have taken this bike in on trade with our customer as we do not have the finances to pay it off but Hector told me he would give us $11,800.00 for the bike so we did it. Now he states he cannot buy it!!! This has put our finances in dire stress. I have called but he states there not willing to do anything and he states it's out of his hands! I have called and left messages and sent emails but no response. This is Bad Business!!! The GM or business administrator "David Seguias" will not even respond to my email which was sent to him along with leaving messages with the service manager Jorge. The email I sent is below!



"My name is Dean Slone, I am with Motorcycle Enthusiasts Inc. in Spring Hill, FL. We worked a deal for one our new KTM bikes and took in trade a 2014 Ducati Multistrada Gran Turismo based on the verbal agreement with Hector Falero that we had arranged. Prior to us taking this bike in on trade I spoke to Hector to see if you guys would take the bike off of our hands as this kind of bike is not a hot seller in this area and HE advised me that HE would do so and we agreed on a price of $11,800.00 as the bike was going to need the left hand guard replaced. Based on the agreement with Mr. Falero, we took the bike in on trade and finalized the deal. I called Mr. Falero to let him know that we would be bringing the bike down on Friday (which is now today) and HE advised that we are good to go and to call his wholesale guy "Miguel" and that we could drop the bike off with him in Hollywood, FL and Miguel would cut us a check for the bike. When I spoke to Miguel, he told me that he would not be buying the bike and that there was confusion between him and Mr. Falero... So come to find out now that Mr. Falero says there is nothing HE can do and that HE is not willing to take this bike now per our conversation yesterday!!



Now, I was referred to your dealership due to you guys being a top dealer for Ducati and being a reputable company, this is not what I expected to end up with! I am not going to lose my mind just yet as this is probably the first time you are hearing about this so I will await your reply or preferably your phone call to resolve this matter. I will say, this needs to be resolved immediately as I have a Ducati in my showroom that shouldn't be! Please contact me right away, Thank you"



This has left our company in financial stress and something needs to be done about it, you do not make deals with people and then back out! I will make sure that every customer I now and meet in the future NEVER goes to this terrible place! I am also putting in complaints with Ducati North America and any other outlet imaginable. If they are willing to do this to another Dealer then I am afraid of what they would do to a customer!