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Christmas Motors Inc
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Reviews
07/16/2012
Christmas Motors is by far the worst company I have ever done business with. Up until now I have gone to Christmas Motors several times a month for a rental car. This time around I rented a car for a month at an agreed weekly fee with the company. The first issue I had with the company is it was agreed that I would pay the full amount when the car was returned. They then went against our agreement and charged my credit card during the time I had the car. This was annoying because they clearly went against what was agreed and never notified me that they were going to be doing that, but it was something I could deal with. My opinion of this company went from alright service to horrible and easily the worst service I have ever dealt with today July 16, 2012. I returned my rental car last night and this morning to my surprise my bank statement was way off. The owner of the company Peter Christmas overcharged my credit card by a month. Peter decided somehow that I have had the car for 2 months instead of the month in which I actually had it for. I caught this in my bank statement so I called down and talked to Peter. He told me he made a mistake and that he was going to refund me the extra month he charged my card. Then once again he goes against his word. He decided it would be a better idea to charge my card again for the correct amount without consulting me about this charge at all. So now I am overcharged for about $1000 dollars and the money I was counting on for the day is no longer available. I have called several times for him to tell me there is nothing he can do and I am beating a dead animal. Peter Christmas was absolutely useless and when I requested a check for the voided balance he told me “that’s great but it’s not going to happen”. I have never in my life been so disrespected by any company and dealt with someone so unwilling to help when it comes to mistakes they made. p.s I do not know who this Bryan is that people are talking about, but I assure you I am not him
To clarify, I did make a mistake, I voided the transaction then charged the correct amount as we always do when a rental is returned after hours. It took the bank a few hours to catch up and credit his account. I contacted our credit card processing company to release the credit holds and it was done quickly. The customer was ultimately charged the correct amount for the rental the day they returned it. I do apologize for the error and wish I had been more careful. We can only fix it, not turn back the hands of time. I was asked repeatedly to do something that could not be done and the customer was not happy with my response.
Details
Phone: (978) 897-9627
Address: 133 Acton St, Maynard, MA 01754
Website: http://www.christmasmotors.com
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