Crown BMW

Top-notch excellent service!! We were treated like royalty. Travis and all the guys working along side of him were beyond excellent. We will like to give them 10 stars!!!! The service is outstanding! The best experience we had buying a car in 35 years! We bought the 2016 BMW 4Z. Thanks guys for the wonderful experience! Cindy and Fred Atkinson

Excellent staff. First time buying a car from them no Hassel Charles and mark did a great job helping me out.

What a great service experience from Alan Bettley and his crew! My indy shop could not fix the clutch and transmission issue on my E30 Convertible. I went to Alan and asked for help. Alan got my car in the shop very quickly. They kept it there, communicating with me every step of the way. They would not let it go until it was as perfect as an older BMW can be. It was fabulous when I picked it up last weekend! I braced myself for what I thought would be a 4 figure bill. Alan was incredibly fair and it was under 4 figures and the work was better than what my indy shop can do. Folks, sometimes it's just best to TAKE YOUR BMW TO THE DEALER. This was my first service experience at Richmond BMW West Broad. I'll be back for more, thanks to Alan Bettley!

This was my first visit to the Service department and I was very impressed with how Kyle communicated with me during the day to keep me informed on the progress of the service.

He also went the extra mile to communicate with the extended warranty company so many of the items were covered. That was not my experience in Northern Virginia!!

I was very pleased with the service and professionalism from my advisor, Bryan. He thoroughly explained the services and fixtures in my vehicle. I was satisfied with his ability to rest assure the vehicle was in good hands!