Enterprise Rent-A-Car

My husband and I were involved in a car accident the day before Thanksgiving and were provided with a rental vehicle from this location, they were amazing! Each of the staff members we worked with were so helpful and had such great customer service. We had no idea we'd be using their services two more times over the next month--we rented a vehicle from them over Christmas so we could drive to visit family as our new vehicle wasn't ready yet and again this week when my husband's work truck was taken in for service and they provided him with a loaner from this location.

The cars have all been super clean and a nice selection to choose from, too. Each time we've come in, the staff have been very welcoming and friendly, they made a stressful time in our lives and being down a vehicle easier to deal with. This location is very convenient for us and we wouldn't hesitate to use their services again and would highly recommend them to anyone!

This experience was just about the same as the other ones I have had. I had no problems with the process and the car was great.

We had a fantastic experience. Reserved a compact car and got a car that we felt was much bigger. Thought we were going to need it for a week and only needed it one day. Kayla was super nice. If we ever need to rent a car again, we will get one from here for sure!

We had a truly awful experience. We made an early PM reservation but were not able to come pick up until later in the PM. Car we reserved was not there. There were 5 cars on the lot, and we were told that the better 3 on the lot were "unavailable". Ended up hours late and in an argument with the very combative manager, Ashley. We had to call corporate twice to file an official complaint before we heard back from anyone. He was so emotional in his tone of voice and responses that I had to ask him if he was from the branch during the call. He claimed he was over all of East Indianapolis area. He had all of his facts wrong, probably from Ashley. He was bias and unprofessional. That was not at all what we expected from a third party. From the beginning, he was only willing to offer a free upgrade the next time but only because "it seemed we want a bigger vehicle than what we are reserving." Offer declined and won't be using Enterprise anymore. Customer service is clearly not a priority.