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09/11/2016
I eat at Chili's often however as far as the hosts are concerned, poor customer service. My boyfriend & I called ahead & placed our name on the list. We arrived & the the host Ryan with whom I spoke to on the phone as well, stated it would be 5 mins. 20 mins passed, still no table. A new host replaced him. I approached Ryan about our table, he replied, I'm off shift now. I said what about our table, he replied your name was called. I asked how could that be when we were standing Next to you the entire time. He replied again, well I'm off shift now. No courtesy to correct his incompetence knowing he screwed up. It wasn't until I raised my voice that another employee said, get them a table. This is not the first time I've seen this behavior at Chili's. I've been there multiple times where other customers experience the same problem. My advice to management is train these employees in customer service especially since most them are so young. Don't need attitude in addition to long wait
Details
Phone: (718) 366-4272
Address: 8016 Cooper Ave, Glendale, NY 11385
Website: http://www.chilis.com/locations/us/new-york/glendale/cooper-ave-
More Info
- General Info
- Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.
- Email Business
- Payment method
- master card, visa, cash, all major credit cards, amex, discover
- Price Range
- $$
- Location
- The Shops at Atlas Park
- Neighborhoods
- Glendale, Northwestern Queens
- AKA
Chili's Bar & Grill
- Other Links
http://www.chilis.com/locations/us/new-york/glendale/cooper-ave-
https://www.chilis.com/locations/us/ny/glendale/cooper-ave
https://www.chilis.com/locations/us/new-york/glendale/cooper-ave
- Categories
- Other Information
Parking: Garage
Wi-Fi: No
Bike Parking: Yes
Attire: Casual
Wheelchair Accessible: Yes
Cuisines: Burgers, Mexican, American, Take Out, Hot Dogs, Latin American, Bar & Grills
Alcohol: Beer, Full Bar, Wine
Good For Groups: Yes
Good For Family: Yes
Takes Reservations: No
Outdoor Seating: No
Price Range : Average
Good for Kids: Yes
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