A2z Home Medical Supplies

NOT A BUSINESS . THEY NEVER, NEVER, ANSWER THE PHONE OR RETURN CALLS. LATEST BILL FROM THEM ADDED SEVERAL ITEMS FROM 5 MONTHS AGO DATE WITH NO EXPLANATION AND THEY PUT A LATE CHARGE FOR THESE ITEMS . TRIED CALLING AGAIN TO DAY AND GOT VOICE MAIL LEFT MESSAGE AS BEFORE BUT DON'T EXPECT AN ANSWER. STAY CLEAR OF THIS OUTFIT.

Customer service is a 0! Rude and unprofessional....the store in east Lyme overhauled their office and it was the worst thing they could have done. The new staff is horrid! I have changed companies. I have had enough.

June 23, 2016 my client, who purchased a wheelchair through this company, called to have her wheelchair serviced. The brake locks no longer held the wheelchair in place during transfers. While on the phone she was notified that he warranty had been up for a year and there would be a service charge. Like most people who no longer work due to a disability she expressed her concern for the cost, $55 which would be considered responsible. When it came time to schedule the service appointment, she was given a time frame of 8am to 5pm. She then asked if there could be a set time for the appointment, seeing as she called days in advance (appointment was booked for the 27th, 2016). I am not too sure what was said over the phone to my client, but at this point she was obviously frustrated. Another care taker took over the conversation and was told the best we could do was to call Monday morning to get a projected arrival time from the technician that day.