Munson Hill Towers Apartments

1 star for friendliness and communication. DO NOT RENT FROM HERE! Rude, snobby, disorganized.



Viewing time was at 5:30pm

We got there at 5:35pm and the leasing office was locked with the lights off (leasing office closes at 6pm)

Waited outside the doors for 10 minutes until a lady walked into view from another entrance inside the locked office.

She ignored us until we pulled on the door to get her attention. She motioned us to the left; there was a separate door about 15 ft away that looked like it was employees only. (closed off, no windows, looks private)



It's now 5:45pm



We knew they closed at 6pm and we were now 15 minutes late so we tried to hurry. Said we were here for our 530pm appointment to view an apartment.

She responded really snobby, "ACTUALLY, your appointment was at 5pm" and walked away from us, looked like she was trying to point out she was too busy because we were late (even though we were locked outside the office for 10mins)

We nicely told her that she'd emailed us with a 5:30pm viewing time, but either way we are late and we'd like to view an apartment.

The lady was short AGAIN with us and said, "What I'M going to do is write down your information and then reschedule your appointment for another day".



I was kind of blown away.. and lost my interest with Munson because of this lady!! I do not want to live in such a hostile environment. I don't care if you hate your job, but don't take it out on us.



Plus, we still had 15 minutes? We viewed the Roosevelt in less than 20 mins and we saw the apartment & amenities; we just wanted Munson to show us an apartment, that's it! What would that take - MAYBE 5-10 minutes?? We saw/read everything online and were ready to sign a lease if the apartment looked great.



I said "well, can we just see an apartment really quick?" (trying to point out we don't need to see the amenities). A few seconds of hesitant, then she said "well I have an appointment and I need to take down all your information...aaaand....." And then I cut her off and was thinking are you serious?? I walked out and said "It's ok, sorry to inconvenience YOU"



We immediately left and sent her our confirmation email for 5:30pm along with:



"In addition, we showed up at 5:35pm (yes, a couple minutes late, our apologies) but your leasing office was locked and the lights were off. So we just waited outside the leasing office door waiting for you.



I suggest you work on your communication for locked doors and viewing times."



This should have just been an miscommunication on her end, but she seemed PROUD to be rude to us - like we were idiots.



They are miserable employees who will make you miserable if you live there; don't do it!

Munson Hill Towers is a great location and nice large apartments. A good value. Close to transit and only 7 miles from DC. You will like the large apartments, pool and work out room. Engineers forgot to add freight elevators for tenants to move in and out, but the 4 passenger elevators are usually available. Great staff and good security. Near shopping. Take the Metro to DC. Lived here a year and loved it! STEVEN ROBERT HEINE.