Thermal Construction Windows

Customer Service is HORRIBLE! Have been waiting for replacement windows since March, 2010. They dont have the courtesy to advise any status, requests for status are ignored, or they hang-up on you. Their motto is "We'll call you back tomorrow" and THAT never happens - maybe they don't have a tomorrow on their planet. Advice - be sure your wallet is in your front pocket and run in the opposite direction! They are not rated by the Better Business Bureau so beware! P.S. Had to populate a star - they aren't worth the one star unfortunately there aren't negative stars!