Idea Art

Permanently closed? Hardly. This is part of Lillian Vernon.

I placed and order on 12/16 and cancelled the order via online Customer Service form within 15 minutes of ordering. Then I followed up by calling Customer Service within a half hour, to make sure the cancellation request was handled.

At the time, I was told that nothing could be done via phone within the first 12-24 hours since it was an internet order and they could not pull up any details of the order before that much time had elapsed. I called back the next morning to make a third attempt to cancel the order and I was told that it was successful.

Fast forward. The cancelled order arrived at my door, right before Christmas. Today, I called to find out what was going on and even though I made THREE attempts to cancel this order, not only was it NOT cancelled, there was not a single mention of me contacting Current, let alone the cancellation requests I made, EVERY SINGLE TIME.

Now, I'm chasing down their customer no-service and jumping through hoops to get the refund I should have received, no later than December 17th.

I'm sick and tired of their run around and having to fix THEIR ERRORS. That's not the customer's responsibility and since they are not willing to make this right, without making me jump through hoops, I felt it necessary to warn people about their questionable tactics. Today I dealt with a Chat agent named "Lee M" and he was far from helpful and did the online chat equivalent of "hanging up" on me.

AVOID CURRENT CATALOG (and apparently, Lillian Vernon) AT ALL COSTS.

I have been ordering from Current for many years now. Have always been satisfied until lately. My last two orders did not get processed correctly. I ORDERED 4 personalized glasses and only got 1. I was told I could not get the reduced price for ordering 4 and could not get the free S& H at this point I will be very selective what I order from.now on and will make a copy of my order for me to keep. Very disappointed at this point