U.S. Bank

I would like to warn everyone about US Bank and there horrible tactics and customer service. Every time you talk to someone they don't know what's going on. They claim they will make notes in your account yet no one can ever seem to access these. They are attempting to strong arm me out of an additional month on a lease that was turned 4 days before maturity because they never got the fax from the dealer, even though I called and told them where and when the vehicle was being returned the day before it was turned in. For 1 month they never got the fax from the dealer nor me (I tried faxing the paperwork as well because they kept claiming they never got it from the dealer. The dealer finally mailed a copy of the paperwork showing the vehicle was tuned in on 9/6 and they are claiming it was turned in on 9/27, this the additional month payment. I made all 36 payments that were part of my lease and have no issue paying the additional wear and tear charge for mileage and 2 tires. I will not pay for a month I didn't have the vehicle and it was sitting at the dealership waiting on US Bank to inspect it.