Pooltown

AVOID THIS COMPANY AT ALL COSTS! I do mean all costs since it will cost you hundreds of dollars to fix their mistakes. We purchased a pool table from them and had it installed. They failed to mention that the space we had designated for the table was not wide enough and installed it there anyway. It is impossible to play without the cue hitting the wall, making it impossible to play a game. When I called to rectify the situation, they said they would move it, but would have to pay for them to do it. The cost to move a pool table is $500 or more. They told me that they put a table where the customer wants it. When I pointed out that they are the experts, and we rely on them to measure the space and tell us if it will fit there properly, I was told that we agreed to the spot and that was enough. They then told us that they remembered the install, and that he clearly remembers measuring it and telling us that it would be a tight fit and this would be a problem. That absolutely DID NOT happen. We never, ever would have let them put the table there if it was going to be tight. It was going in an open basement with no restrictions on where the table could go. We absolutely would have had it installed in a different spot. They just repeated that it was our responsibility to approve the space before they built the table and took no accountability for failing to do their job properly and measure to make sure it fit in that space. They have zero integrity and clearly do not care about their customers once they get their money for the product. RUN FROM THIS PLACE AS FAST AS YOU CAN if you want quality service and a place that stands behind their guarantees. Anywhere is better than here.

This place and particular location is extremely rude to me everytime I have came here or called for advise. I will never waste my time here again and have warned my fellow pool owning friends.

Just found your store the other day. Prices were much better than what I'm used to paying and the service seemed to be much better than what I'm used to getting from one of your competitors.



I'll be seeing you again soon.

I'm not sure where to start with this. Let's just say I was absolutely shocked at how much I've been overpaying for all of my pool supplies the last few years. I just happened to stumbled across this place and the selection and prices blew me away so much that I had to write a review to let others know.



The guy who was working at the counter was extremely knowledgeable and did a great job with setting me up for my chemicals for the season. I thoroughly enjoyed my shopping experience at this location and would HIGHLY recommend this company to everybody.



I'm still mad though at how much I've been overpaying down the street.