Children's Hospital Of Michigan

Went there with my 5 year old daughter for concerns with her breathing. Another family walked in at the same time. We let them go first as their daughter was in more obvious distress. The mother was yelled at by the woman in the check-in window. She told the mother to sit down, so the mother went to sit with her daughter. In a very disrespectful voice, the check-in woman says "I didn't tell you to sit over there. Sit here." She pointed to the seat directly in front of her. The poor mother was torn between her daughter crying, sitting by herself, and this barking receptionist. When the paperwork was complete, I waited...and waited for the receptionist to call me up. Instead she just looked up and stared at me- not in a nice inviting way. I walked over and asked if I could check-in and she sighed and said yes. My daughter walked over to me to sit on my lap and whispered to me to tell the woman her name. I tell her we need to wait until the woman is ready for it. The woman looks up and says "What does she want?" I tell her my daughter's name. How does she reply to the child? "Boy, that's a mouthful."



But this was just the check-in. Once we get to the room- a bare white box with a yellow stripe, we wait for the doctor. No books, no television, no pictures on the walls, no nothing. This is a children's urgent care right? We're told the doctor will be right with us. Dr. Chuck. I'm thinking a man, going by his first name for the kids. Nope. It is an older woman with an accent so thick, my daughter asks what language she's speaking. I *think* it was English. The language barrier was terrible. I had to ask the doctor several times to repeat herself. It was terrible. So after my daughter's treatment, we just sat in the room. I wasn't sure if someone was going to come back in. So I had to walk out to find someone. Yes. We were finished, we could leave.



So, after all that, I checked in with our normal ped on Monday, and he was very unhappy with the doctor's treatment. He changed what we were doing and my daughter was on the road to recovery. I would NEVER go back to that urgent care again. And the follow up call, I think the same unfriendly, rude, arrogant, hostile woman was calling to do those. I didn't complain to her, just told her that my daughter saw her ped on Monday and was doing well. With no reply or salutation, the woman hung up. Nice. Terrible experience.