Hana Japanese Steak House

Looking for a Japanese steakhouse one day. Thought we tried Hanna. We didn't try the hibachi because my wife wanted to eat the noodle soup. We waited for 45 minutes. When they finally brought her meal, it was fried noodles. She sent it back. They apologized and said they had a new chef who never cooked noodle soup before. They said they were going to fix and take care of it. About 30 minutes later, the soup was ready. It smelled fishy and did not taste right. Later they gave me a 10% discount. By the way, I first wanted to order sushi rolls, but the guy who made sushi sneezed and blew his nose several times, so I decided to order cooked meal instead.

Terrible service with decent sushi at best. We didn't get our first sashimi order until the kids had seen the hibachi show and were almost done eating. We had to call it a night after nearly two hours of waiting for the rest of our all-you-can eat sushi order, but not because we were full, instead because we had to wait on average 30 minutes between each roll and because our server was rushing us out. If they delay sushi orders and rush you out of the restaurant, I would hardly call it "all you can eat."



Only one of the five of us got a refill despite asking, which was funny since the waiter was bragging to us about his numerous happy, repeat customers; no wasabi, ginger, or chopsticks with our rolls; the sushi rolls were grocery store grade at best (covered in bland or overwhelming sauces).



Overall I was extremely dissatisfied with our service, which made the whole experience unenjoyable. The only possibly redeeming quality was the extremely friendly and entertaining hibachi chef, who is the only reason I feel okay giving them more than zero stars.