Driven Auto Sales

I had been looking for an older BMW for about 6 months when I found a 2000 BMW 740i for sale online at Driven Auto Sales. I was located 300 miles away in St. Louis but after a handful of phone calls I was assured by the salesman that the car was in great shape and everything worked. They told me they did a timing chain replacement on the car which upon further research is not uncommon to perform once those cars hit 100,000 miles. I was told they warrantee their service work. I drove up there on the morning of August 1, 2015 to purchase the car. Everyone at the dealer “appeared” to be very nice and bragged about how great their customer service was. After driving the car and doing some quick checks, I found the car was out of alignment and the rear passenger window was broken and wouldn’t roll down. With a 15 year old car, I didn’t expect perfection but both items should have been things they told me up front over the phone before I drove all the way up there. I decided to purchase the car. After driving the car home and parking it overnight I found a puddle of oil the size a half of sheet of paper under it. I made an appointment with a local BMW specialty repair garage to have them go through the car and check everything out. They found the hood latch cables were broken at the cost of $375 (Additional repair costs for me). Once they were able to get under the hood they found the oil leak was associated with the gaskets for the timing chain replacement. The estimate to disassemble everything and replace the gaskets is $1250 because of the amount of labor for the repair. I called Driven Auto Sales to speak with either Alex or Bill (both are managers) about the problem and neither returned my call. I called back the next day and tried to talk to Bill about a logical solution. After saying there was no way the car could be leaking oil and that I would have to drive all the way up to Chicago for them to look at it, he told me they were not interested in taking a loss on the car and having it fixed. He told me he would speak with his tech that did the service and call me back right away. He never called me back. The BMW repair garage that did the inspection took detailed pictures and suggested I not let them touch this car again. All I wanted was the car fixed right and I don’t think I should have to pay for it. With an attitude of “were not going to take a loss on that car”, customer service is far from the top of Driven Auto Sales list. Folks, if your thinking about purchasing a car from these people, keep this experience in mind. Don’t let it happen to you!