Watkins Auto Body Inc

As someone who understands the harm a bad review can cause, I feel I must speak out on what happened to me. I had a 2014 vehicle that had minor damage that deployed the air bags causing the repair to escalate to over $24,000. After picking up the vehicle and a few weeks later I noticed a crack line starting at the top of the windshield. I called Watkins and let them know, they said if it was not a rock crack they would handle it. I stopped by another Glass shop and had them look it it and they felt to was cracked when installed and spread. When I asked Watkins to do some other repairs no related, they said it was from a rock chip. When I took it in I showed the service writer the spot where it started. I offered two pay half, or would accept any genuine to resolve. I get a call , they offer to replace it for $420. Did I mention the job they are doing now is $4,800! 12-2015 UPDATE. Since this post the shop manager got involved and made things right, my hero's again, Thanks guys.