AAA Septic Service

Very disappointing. We booked a service from AAA this Tuesday and the appointment was confirmed for Friday. I received a call on Thursday confirming the appointment on Friday. I then get a call on Friday morning saying that I was not happy with their service back in January (8 months ago) and therefore they would rather not service my home.
I now remember the event. The January appointment was set for early afternoon and the engineer turned up in the evening. I expressed my frustration that he could have called to advise me he would be >4hrs late as we had someone waiting all day. I wasn't abusive or used any foul language but apparently in AAA's eyes I was in the wrong!
When I received the call this morning I politely pointed out that I would have appreciated knowing that they had no intention to service my home on Tuesday. Totally ridiculous and unprofessional, for the second time.

I called a couple of other companies that said that they had "24" hour service. This is the only company that really answers the phone and actually will come out without any hassle. I was so irritated by the other companies that said that they would "be there in about an hour" and never showed! I called AAA Septic and they were so nice, and ready to come out when I needed them. No hassles, no "let me call you with a time" or any of that junk I heard from the others.

They actually helped me fix my system over the phone, walked me through what I needed to do and then didn't even charge me. I thought I was going to have to pay and have my system pumped and repaired but it was just a simple issue with a part that happens all the time. When it is time to have my system actually pumped I won't call anyone else. Believe that!