iTiger Phone Repair

Went in there to replace my digitizer on my phone. The man tells me you cant put a new digitizer on without a new LCD. The sucess rate was low he kept saying. Also the digitizer wont seperate from the LCD. So i went home watch a youtube video how to do it and did it myself.100% sucess first time doing it.

The owner and workers here were simply beyond nice to me!! My phone was fixed and looked brand new and perfect within 15 minutes. The store had every phone case imaginable on their walls to look at and buy. They seemed very competent and 100% convinced that they were supplying their customs with the best service they could provide and I could not agree more with them. I am forever grateful for their kindness and fantastic repair!! This is the place to go for iPhone, iPad, etc repairs, I wouldn't recommend anywhere else!!

They overcharge for terrible repairs, assume their customers are lying to them, and are disrespectful to their customers. My husband's iPhone 5s screen was cracked, so he brought it in on Saturday, 6/28/2014 for a repair. He was charged $174.35 for a screen replacement. On Wednesday morning, 7/2/14, he noticed a small crack in the top right region of his screen. The phone was never dropped, hit on anything, or treated roughly since the repair 3 days prior. We brought it back to the shop on Wednesday evening to show the owner, and he said he'd open it, look at it, and if his work was bad he would replace the screen. He told us to come back about an hour later. We came back about 30 minutes later (around 6:30 pm) and he said there was nothing he could do. He showed us an extremely blurry video of him lifting up a screen "proving" the work was good. Nothing could be determined by the blurry video, and when I told him so I was met with extreme disrespect. I also pointed out that the phone screen has a blue tint, and we were under the impression the replaced screen was an actual Apple iPhone product. He denied the screen had a blue tint, blaming it on the phone's background. I opened up a webpage on Safari with a white background and the blue tint was glaringly obvious. He looked at the webpage briefly and said there was nothing he could do. He said people come in and lie to him every day, so he assumes that my husband is lying and dropped his phone. I told him he can't treat his customers that way and refused to speak to me further (saying “I don’t know why this lady is yelling at me”), directing his comments at my husband. He started to tell us about the cost of the screens ($86) and that he does not make a huge profit so he can't repair cracks after he already replaced the screen because everyone lies to him about how it got damaged. I told him, as customers "that is not our problem." He responded, gesturing toward my husband's phone, "this isn't my problem!" He concluded by telling us if we buy our own screen online and bring it in, he will put it on the screen for no charge (only after we told him we’d be reporting them to the BBB). We declined the offer and walked out of the store.

I do not believe the high cost of the repair is warranted. Either the workmanship is not up to par, or the screen is far too delicate to justify the $175 price tag. We do not wish to purchase another screen and have him repair it since we already spent a lot of money and got nothing but a bad product for it. The owner's inability to be flexible and work with his customers proves that he does not care about making a quality product. I recommend either finding another store to repair your screen, or spending $269 to send it to Apple and actually get a legitimate repair.

I'd like to save all of you some time and money. If you have a broken phone or just need something done to it (change color/unlock/etc) you're wasting your time if you go anywhere but here. These guys were incredibly helpful and professional. They were more honest about the process of fixing my phone than I would even expect myself to be in this line of work. I didn't get overcharged for anything. Truthfully, I'm writing this review because I feel like I robbed these guys blind. This is my story:



I broke my brand new galaxy s3 somewhere around 4 months ago. I stopped into myPhoneMD first and it was a huge waste of time. They said their supply guy didn't have the screen I needed and the girl there kind of helped me try to figure out how to order it, but I presume they did not see much potential profit out of the situation and therefore sent me packing. My next stop was at iTiger. They immediately told me how crappy of a situation I was in because of the cost of the screen I needed, but they were completely willing to help me in any way possible. We eventually decided I could order my own screen from whatever seller I wanted and bring it in to get installed. They even gave me a phone on loan for the time being. So when the screen came in I brought it in to get installed for a reasonable price (it was prorated because it did not take a full hour). TWO DAYS LATER the crappy screen I ordered stopped working. I brought it back in to figure out if it was the part or the installation that caused this. We discovered it was the part, as there was nothing faulty with the connections (they were fully willing to cover the costs if it was something they did wrong). So after getting jerked around by the company I ordered from and never getting the replacement screen, the guys at iTiger found someone that sells repaired screens at a considerably lower cost than what was being sold online. They ordered it for me and installed it for me yesterday, at which time I returned the loaner phone they let me use for FOUR MONTHS. I'm sure this is not typical, and not to be expected in most situations, but I guess because it had taken so long and they felt bad for that (even though it was not even close to their fault) they didn't even charge me to put the screen on! Nor was I ever charged anything for the use of the loaner phone. I couldn't be happier with the way this all worked out.



This is honestly my first review of any product or service, and I've written it as a thank you to these guys. They really went above and beyond to help me out. I've been in there a lot in the last few months and I've seen other things that make me think this really is the only place in town worth going to. There was some lady in there who's speaker stopped working on her phone, so the guys replaced it. However, that didn't seem to be the problem because it still didn't work so they didn't charge her anything! They agreed to take a look at it again on the weekend when the lady had more time. If you've made it through this novel of a review and believe anything I've said, give these guys your business because I promise you will not regret it.

This place has saved my life/iPhone like 5 times. Super friendly and helpful staff and hey do quick work. Definitely recommended

Repaired me and my daughter's iPhone 4s for less than the price of a new phone! Did front and back. Looks like it was never dropped. We bought some pretty cool "Who Dat" saints cases too! Thanks Robert!

Excellent service, great prices (around $40.00 less than a competitor nearby for a screen repair). Convenient to LSU and I-10.



Great staff, knowledgeable and courteous. Highly recommended.