Premier Furniture Outlet

Wish I could give negative stars. We came into the store under the pretense that they were having a "store closing" sale as the sign on their window stated. We later were told that it was a "store moving" sale and even later we saw a billboard that said they were having a "grand reopening". To be fair I was happy with the pricing at the time so I can't complain too much, but I do feel like their advertising is blatantly misleading. We purchased a leather Newport Sectional on January 1st 2012 and were told it it be within 4 weeks. We had a Super Bowl party planned on the 3rd and needed to get it by then. We live in an apartment so space is limited. In order to fit the new couch we sold our old on Craigslist a few days before the Super Bowl in anticipation of the new couch arriving. Not only did it not arrive on time but we had to repeatedly call to get updates. About 3 weeks later we received a call that our couch was in and scheduled a 3 hour window for delivery. I took a half day of vacation to be home for delivery. I didn't hear from anyone so near the end of that delivery window I called the store. They informed me that there was a problem with the delivery and that they received 2 of the 3 parts of the sectional and the third piece was for a delivery to another store. 2 days, and numerous more calls and finger pointing later we finally received the furniture and it was delivered.Around May we noticed difficulty with the reclining mechanism. About a week later the recliner would not close at all and was stuck open. We called the store and they asked that we email them pictures of the issue. I sent the pictures and once again waited. I had to email them numerous times for updates. I called once and was told that the associate that handles returns was out for a week on vacation. Eventually after about 3 weeks they sent someone out. They ordered the part and sent out someone to fix. This entire process took over a month.About a week the same recliner is having the same issue. I emailed them Saturday and haven't heard back. I called in just now and apparently my email got marked as read so nobody saw it. Conveniently the guy that handles repairs was not there. I was told to call back tomorrow.Nobody there takes responsibility or ownership.. I did run into one employee name once who was helpful and seemed genuinely concerned. I believe his name was Brandon.Other than that one interaction my entire post sale experience with this company has been horrendous.I would not recommend them to anyone under any circumstance.

I bought my living room sofa from here, I am very happy. My salesman Zane was very knowledgeable and polite. only downfall was the 3 week wait. hence the 4 stars.