House of Brides

IF I COULD GIVE A SCORE OF 0 I WOULD. DO NOT USE HOUSE OF BRIDES UNLESS YOU WANT YOUR WEDDING TO BE RUINED.
We chose House of Brides because it was the site with the cheapest dresses we could find on the internet. We ordered our bridesmaid dresses in late January for my best friend's wedding which was May 18. House of Brides notified us that we would be getting our dresses in mid April. When May 1st rolled around we decided to take matters into our own hands and contact House of Brides. It was not until I took initiative myself that they realized there was a problem. After about 50+ phone calls to them over a 2 week span (since they never can call anyone back) we figured everything out, or at least we thought we did. So many things went wrong, one of the dresses was completely wrong. We were to have short red sweetheart neckline dresses and one of the girls got a long halter top dress. House of Brides knew they would not have have the time to have the designer make this dress, so they made a make shift one. As for the other dresses, we got them A DAY before the wedding. I had to get mine altered and had to spend an arm and a leg on alterations since it was such short notice. Another girl got in on the day of the wedding since she was from out of town and the dress that was delivered to her parent's house was actually the wrong dress as well. It was a long dress with a halter top. She had to rush to an alterations store to take care of it ON THE DAY OF THE WEDDING and she had to miss the bridesmaids luncheon and hair/ makeup appts. I called and called House of Brides for them to do something for all of us. All I asked for was a partial refund for the girls who got their dresses the day before the wedding and a full refund for the girls whose dresses were wrong. I do not know what they did about the girls whose dresses were wrong but I know as for the partial refund they refused to give that to us. They blamed the designer's lateness and did not take any form of responsibility. All I got was a "Sorry for any stressed caused". It was not a sincere apology at all. No bride should ever have to go through a bridesmaids dress fiasco like my best friend did and they won't as long as they DO NOT USE HOUSE OF BRIDES. Yes, they might be cheap but their customer service is terrible and they do not care about you or your wedding what-so-ever. Your weddings is supposed to be an exciting time and House of Brides only brings stress and unhappiness. Say "I DON'T" to House of Brides.

HORRIBLE!!!!!



They are RUDE, inefficient, and uncaring!! They made my entire bridal experience a disaster! I would not recommend them to anyone. It's not just this store either, although they are the worst offenders. The entire chain is just atrocious and extremely rude. They honestly don't care about you, your big day, or your business.



I will NEVER go there again. They are beyond HORRIBLE!!! If you want a bridal experience and to feel confident that your dresses will be correct, do NOT go here! Honestly, I regret going here for the dresses and it's one more thing I have to worry about!

Do not go here!! I was one of six bridesmaids and they took our money back in June and one week before the wedding in October they said they couldn't fill the order!!!! But everyday before that they promised us the dresses would be on time!! If they were completely rude and lied to us everytime we called!! Then when they admitted the dresses would not be in they refused to refund the 6 credit cards and said they would pay the bride the complete amount. Do not go here! It was a total nightmare!!

went 2 get measured 4 a bridesmaids dress. as soon as we walked in we were greeted with attitude. my mom asked the woman who measured me if we could c the dress. the woman acted like we were bothering her, then my mom asked the woman if we could c the color that the bride picked out, a swatch or even a different dress in that color & the woman actually told my mom that they didn't have any dresses in that color in the whole store. so after this my mom went 2 speak 2 a different employee & she was just as rude! she waited 4 my mom 2 start walking away & rolled her eyes @ my mother! i will never go back 2 this store location & i will tell every1 about their rude behavior & poor service.

I bought my prom dress are House of Brides in Aurora and I loved it! I found a very unique prom dress here and I think that was my favorite part of prom! The people there were really friendly and helpful while I was trying things on. The selection was ok but I was cutting it close to prom. The service I got was phenomenal, they helped me try on so many dresses until I saw the one I bought. If you want a unique prom dress definately stop her first!

I loved my experience at the House of Brides in Aurora! My consultant knew exactly what I was looking for in a bridal gown and she kept it within my budget. I did all of my shopping for my big day here! I got all my accessories (purse, veil, shoes, slip etc) I also got my rehearsal dress. They had a lot of prom dresses so I chose one from that section for my rehearsal dinner. Also the bridesmaids dresses looked amazing. My mother and mother in found something here too. It was a great one-stop-shopping experience. I would suggest any bride to shop here for a great deal and expert service! I loved my dress and I felt beautiful wearing it while I married the man of my dreams. The seamstresses were trained like Navy Seals, they knew what they were doing and made sure that all of our dresses were fit perfectly. Thank you so much House of Brides I cannot thank you enough!