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Email
BBB Rating
A+
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Payment method
amex, check, mastercard, discover, visa
Location
Meramec Heights Shopping Ctr
Categories

Reviews

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MB
Marsha B.

12/15/2021

Overall

Be prepared to spend thousands of dollars in repairs within the first few months of owning. This has amounted to $3,300. I don't expect perfection when buying a used car. However, I also don't expect to spend 41% of the purchase price within a few months of purchasing in order for the vehicle to run properly.

I contacted Kim to see if they would do anything to help as it's clear that they don't properly inspect the vehicles prior to selling as these mechanical issues could have been identified by Kim and Dan prior to them putting it on the lot. I first messaged them on Facebook and was told I would receive a call the next day. They didn't call as promised so I contacted them directly. I was told by Kim that she would check with their mechanic to get a cheaper price as she believed the repairs I was quoted were over priced. I have texted her twice in the last week and she has not responded. This tells me that they don't care and they don't stand behind their transactions.

This is not a reputable company to do business with. Do not purchase a vehicle from them as you will overpay and will be stuck with thousands in repairs. Don't make the mistake I did. Find a dealer that will sell you a vehicle that won't require very costly repairs within the first few months of owning.

TD
Tanya D.

09/29/2019

Overall
Expertise
Professionalism
Promptness

Kim was pleasant when she spoke to me, but then again most people ten to look you in the eyes and smile as they screw you.

If everything Kim McKenzie Flanigan (coowner) was speaking the truth then Dan McKenzie (owner) and her just have no idea how to do paperwork or follow the law.

If what she said wasnt true, which there's no way it was, then these are just downright evil selfish people.

I hope everyone who reads this will think twice before even visiting this lot.

Details

Phone: (314) 487-3600

Address: 13 Meramec Heights Shopping Ctr, Arnold, MO 63010

Website: http://direct-automotive.com

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