Animal Medical Center

I'm the crazy catlady who lives on the other side of the mountain (Clay County). I found Dr. Long several years ago after my local vet retired due to illness. He is absolutely wonderful with all my rescues (from tame to feral, young to old) and his staff are the kindest and friendliest in the business!

I brought my kitten in to be seen and the service that I received from the workers today was unbelievable! I absolutely LOVED the entire staff! Everyone was very friendly and seemed happy about their job. They made my kitten and I feel so comfortable and I can't thank any of them enough! Dr. Leah D. was our veterinarian today and was literally the best! She was very informative, kept me updated with everything, and explained everything clearly to me of what was going on and what my kitten was having to have done. This is the best place ever and I will definitely be returning and making this our home! I've never left any office so happy! THANKYOU Dr. Donahue and the rest of the staff! You all are AMAZING!!

I would only use this center if my dog had a bone protruding out of her body. I was actually referred here and it was nothing short of a nightmare. I should have read the reviews on here first. First of, I was treated rudely and stupid when I first went in. Also, I was charged over twice the price that I was quoted. I took my dog in for an emergency c-section. Dr. Cooner had been on duty way longer than he should have been and almost killed my dog. A simple procedure, yet he did not do the internal stitches correctly and she almost bled out requiring an additional surgery and a blood transfusion. My puppies were just thrown in a cardboard box and three hours later had not even been fed anything. Also, I was assured that I had 4 healthy puppies. When in reality, I had three healthy puppies and one with a cleft palate that would have died a slow miserable death had I not already been feeding him myself. My momma dog had a reaction to the pain medication and was given valium. Only upon insisting the vet tech recheck to make sure that it was ok to give a nursing mother valium, I found out that valium can kill the puppies of nursing mothers. One long nightmare is what I experienced with this center. And the fact that some of the staff there are so arrogant as to say they are a hospital and not just some fly by the night clinic like I must be used to.I attempted to resolve my dissatisfaction with Dr. Nelson and Dr. Nicholls. One didn't acknowledge my suffering at all and the other said he would investigate and get back to me. That never happened. After reading some of the reviews, I suppose they would spend all of their time trying to pacify people if they did respond to every unhappy client. If you are looking for any type of customer service or a vet that actually cares about your pet, DO NOT take them here. There are simply too many people working there that simply do not care.

Overpriced services and snobby staff. We have changed to Dr. Ford at Hokes Bluff. He is MUCH better, more caring, and more affordable.

The last straw this morning. I have been taking my dogs to Animal Medical Center for almost 10 years now. Once they were "the best" in the area, but in the past few years, their customer service has gotten worse and worse. When we called to schedule a check-up for our new puppy, we were put on hold for several minutes (being put on hold is the norm when calling there), and the person who finally came on the line acted like it was a bother to schedule the appointment. Appointment day arrived, and we got there early. It was a rainy morning and the waiting room was completely empty except for us. We waited about 15 minutes to be called back anyway, and the initial assessment by the technician was done . Then we waited in the exam room for over 30 minutes with no word from anyone. Finally I went out to the desk and asked why we were waiting so long, and was told "I'll check on it." About 10 more minutes and a vet came in. He said that he was not the one scheduled to see us, but that the other vet had been delayed by weather. (It was raining). No apology, no thank you for waiting. After the exam was done, I checked out and asked to speak with a manager. And waited some more. After almost 15 minutes, I left. As I was buckling my seatbelt, someone came out to my car. It was the vet who had been scheduled to see us. Again, no sincere apology, no concern for our time, just "It was my fault you had to wait," and an attitude that made it clear that she thought I was overreacting. I understand that things happen, but the wait is alway long there these days. They all obviously knew the vet wasn't in yet, but no one bothered to apologize or explain, and I never did get to speak with the manager. All this makes me feel like they don't care, and if they can't treat the humans any better than that, then I don't trust them to care about it for my pets.

Susan Lacoq, now practicing under a different name I noticed in another review is totally the worst, most insensitive and incompetent vet you will ever dread to come across. This is a great facility but would certainly advice NOT allowing Susan to see, treat or advise you on your pet. I wouldn't allow her to touch a toad. She is horrible. A shame since this hospital could be so much more.

While this Hospital was once the Ideal place it has quickly declined in care and in quality. I have spent possibly tens of thousands of dollars at this clinic and now, I wouldn't go there if their services were free. While for the most part their Vets were once the Best, the fact that Susan Lacoq still practices here is enough reason for me to advise anyone who LOVES their pet to simply AVOID this facility like the plaque. She has always been harsh, insensitive and even admitted that they had misdiagnosed my Baby which almost ended her life. I have to believe that since she has been employed there, the other vets have most probably adopted her same attitude. I was speaking with another client in the waiting area and shared my exact feelings on Susan. She is certainly not in this for the LOVE of animals. Her coldness and insensitivity is simply "chilling:. At least do your Baby a Favor and AVOID her if you have to use this facility.

LOVE, LOVE, LOVE this place! The facility is very clean and the entire staff is just wonderful! They take the time to explain and go over anything and everything you could possibly have a question about. Their amazing with my big fur baby Sadie (German shepherd). I would highly recommend this place to anyone who wanted that warm caring environment for their animals.

If you want excellent care for your pet. Then I highly suggest this clinic. There the best...

We have been using this Vet. for several years with 4 dogs. This clinic is very clean and they have always taken extremely good care of our pets. They are a little pricey but if you love your animals, the care they provide is well worth it!

I have used this facility a couple of times now and have really been pleased with the care they have given my babies.... I feel like they care and are concerned for their well being Highly recommend