Animal Boarding and Grooming

Ive been using this clinic for 10+ years.They only accept walk ins, unless youre scheduled to have surgery. Always good for those "omg. What the heck happened?" moments with your pets. Which is exactly what happened with my two boxers at 7am this morning. The best thing about this place is how LOW COST it is!!!! I have lots of foster dogs that have to go to designated vets (not this one) and when I check out I'm appalled at the cost!!!!! I always think to myself "Farmers branch would be a third of this!!!" Most of the staff has been there since I have been using them. I don't think I have ever been there when they weren't constantly going to keep this office running smoothly. It gets pretty busy during peak hours. Pam and Deb at the front always make me laugh when we are there. They usually come around the desk to pet my babies and say hi. Things like that make me have complete trust that the best care is given to them. There are a few vets in the clinic. They have all been great with my dogs. I have nothing but awesome things to say about the vets, the staff and the cost.

This morning around 11:40am I went into Vet Clinic of Farmers Branch with my roommate and our dog due to an skin infection. When we got there my roommate was told we could not be seen. We hadn't been there with our dogs before so we were confused as to why. So when we asked the receptionist brought a file with my roommates dads name up and said we were not to be seen since he complained about the horrible customer service online and said some rude things over the phone. When my roommate told the receptionist it was not her who said those things and our dog had never been there before she said we still could not be seen since she was listed as a co owner of her dads dog/rabbit. In disbelief, we tried to see if we could put our dog under my name since I am not related to either persons involved. I was told, "We can not see anyone who owns these animals." Even though this was a completely different animal and I had never been there before. We then left and I called back to try and contact the owner about the situation to which I was told he had left for the day and did not have a work phone number or email I could reach him at. Then, after asking for someone in charge I was told there was no manager/ supervisor I could speak too. I also tried to ask for an explanation as to why I was also asked to leave and there was none. All I was told I could do was leave a message for the owner but since he only works early Friday mornings I wouldn't hear back from him till next week. This place has the worst customer service and some of the rudest employees. I have never felt more embarrassed than I did here. If they treat people like this I can only imagine how they treat pets behind closed doors. Please spare you time and money and go to a place where they are more professional and don't hold a vendetta against people for negative reviews.

took my sick little dog today and they were very pleasant, professional and gentle with her.

Prices are great and they treat your pet with the utmost care. One thing that is in dire need of changing is the front desk. They are rude and make you feel like you need to rush.

When I moved the last time, around 2 years ago or so, I gave this clinic my new address for the reminder postcard letting me know my dog's shots were due. Completely forgot about em until a good 7 months later or so, mostly because I never got a reminder (yeah, yeah, grown woman should remember when her dog's once-a-year shots are due). Ended up having my mom and daughter take him in while I was at work, and they'd never been there before. The women at the desk were extremely rude to my 60-something year old mother, especially when she didn't know where the scale was to weigh him. She also told them that he was there for this year's shots, and the woman gave an attitude saying he hadn't been there in two years, so they couldn't be this year's shots. Argumentative much? I understand that this is a super busy clinic, but can the attitude. You work in a customer service environment, and if you don't like people, don't work a front desk, animal clinic or not!

A no-frills clinic, but the prices cannot be beat. They care about the animals, and they offer their services for prices at half what others charge. I have used them for five years now for my dog's annual exams, and I have been very pleased with them.

They have been nothing but great every time one of our pets has needed care - cats, dogs, & ferret - duing the past 10 years! The only complaint Ive ever had is that they need to provide a restroom for the patrons! Other than that, I have always been seen promptly by a very capable veternarian - meds provided - & pet on the way to recovery!

This is a wonderful place to get care for you pet. They are professional, caring, knowledgeble, and inexpensive. If you have a need or issue, they will try to work with you and, since they have a low overhead their prices are reasonable. I won't take my dog anywhere else.

Best prices in town, attentive vets, but the front desk is a mass of confusion, not polite, condescending attitude, unfamilar with payment processing equipment. In needing to speak to the owner, the front office made it impossible.