Golden Nails

I've been going to Golden Nail since 2007. If you're a regular you know sometimes they get short staffed and they'll have anyone in there doing service. I went on October 14, 2015 to get a pedi, mani, and brows. I usually prefer Mary but she was booked, I didn't want to wait long so I let this older man do my Pedicure. It was the worst pedicure I've ever had and I been getting them for years. He did nothing right. I expressed to Ann the owner that I was not happy with the pedicure so she had Scarlet her daughter do my nails which were fine. But I was dissatisfied with my Pedi service and I was not paying for. So when it was time to pay Ann tried to force me to paying for it and she said next time just make appt with someone I like. I indicated that it wasn't an issue of disliking him. I don't know him, he just did not give me quality service. So then she says well pay this time and next time I can have a discount. I said no. I'll pay for my nails and brows. I've been coming here for years a loyal customer and never had an issue until today. So finally she charged me for the nails and brows and I said I won't be back. They didn't care. They don't know how to treat customers. I won't ever go back or refer another person again.

I have been going to Golden Nails for 5-6 years and Mary would do a great job on my eyebrows. I have referred several people to Golden Nails and always got complimented on my eyebrows. On May 16th MARY dropped a large amount of HOT WAX in my hair and begin to frantically remove the wax from my hair by pulling my hair out. She didn't even tell me she messed up. As she was pulling my hair out I asked to get up to see a mirror and my hair was damaged. Luckily I had a sew in (Or Weave) and it wasn't my natural hair. I paid a substantial amount for my hair though. I told her I would not be paying for her service and left. My husband then called up there and was very upset and they agreed to give me a gift certificate for a free eyebrow wax and told me to put baby oil in my hair to remove the wax. I went to redeem my gift certificate on June 26th and was told there was a long wait to get service. I came back the next day and there were only 3-4 customers there. None of the employees acknowledged me when I came in. One of them said something in Chinese and Ann, the owner, came out and stood over me and said What do I want? I said I wanted to get my eyebrows done and she said they would not do my eyebrows. I told her I had a gift certificate and she said no eyebrows was for $10.00 and that I could not use my certificate. She said they would not service me. So I stood and told her I would make it my duty to let everyone know about the HORRIBLE service I received. So although I received great service in the past, it's just a matter of time before something like this can happen to the next customer. Please be careful when deciding to visit this place of business. I was very upset at how I was treated and I remained very professional. I wish I would have filed a police report so since I can't, I will share it with everyone else.