Alki Bike and Board

The owner is never there so refunds are not allowed unless the owner/manager is at the store which makes it extremely inconvenient for an unsatisfied customer.



I bought the KHS Urban-Xpress, Steel Commuter bicycle from them. The Shifting gears do not work very well and the handling of the bumpy roads here in Seattle, WA is not good. Everytime I hit a small bump it felt the like whole bike was going to fall apart; I kept having to tighten everything after EACH RIDE. This bike was a disaster from the start; with a small budget like mine I wasn't expecting the best bike on earth, but I definantly wasn't expecting a bike that was worse than my 15 year old mountain bike.



I have been given nothing but flack from this store and still have not been granted my refund due to the manager conveniently not being at his store. I don't mind the fact that I HAVE to wait until the manager is there to get a refund, but for the employees to non-stop question me about what I don't like about the bike is very irritating and not any form of CUSTOMER SERVICE. After explaining to the employee 3 times why I did not like the bike, I finally decided to walk out with my bike, knowing that the whole 15 minutes was a big waste of my valuable time. As I was leaving the employee sarcastically told me to have a great day.



I would not recommend this store to anyone and I will continually tell this story to anyone that asks me about my bike.



Also this local store gives the appearance that you are getting a great deal on a bike, but go online and do your research, you can find a great equivalent bike for a lot less money.



If you are in the market for headlights and tail lights for your bicycle, go somewhere else with a better selection and better price. Only 2-3 different headlights to choose from and only 2-3 tail lights to choose from...disappointing!!!!



Best Regards,

True Washingtonian.