GO Car Wash

I have the monthly pass. After about 6 weeks, water began coming into my car. I alerted Rio immediately. Even though it was not Rio's fault (one of my moon roofs drainage plugs was clogged), Rio is giving me one month of car washes free, Thank you Rio!

I have been using Rio for several years. I joined the the wash club and now I can get my car washed as often as I want ! I just enrolled my wife and would like to give kudos to Ricky. He was very polite and explained all details of all plans. Great Job Ricky. I will continue to refer friends.

Please take a moment to read this....... I've been using this service since April of last year, first in Fredericksburg, VA and then in Richmond, VA when they provided the service. I currently have three cars on there 9.00 monthly plan. Two weeks ago after washing my car 2012 Mercedes Benz SLK 250 there I notice a 10 inch scratch above my passenger door. I immediately bought this to there attention and filed a claim. Few days later I received an email denying my claim stating the cloths they use could NEVER scratch a vehicle. On the day this happen was one of the busiest I've ever seen there, cars were back up all the way onto Hull rd. It was non-stop for hours. As I proceeded through the wash I got more of a rinse, then a wash, I didn't get the complete cycle I paid for. It's my argument that with that much traffic that the cloths picked up something off the car in front of me dragging it along my car before dropping off. The car were run together so closely there is no time for the cloths to be clean or for any foreign matter to shake loose. To be told by someone in claims that this could NEVER happen is unacceptable. The estimate to repair was 500. I've been a loyal customer for almost a year using there car wash 2-3x a week. I had hoped they would have treated me better but I guess bottom line trumps customer service. I recommend finding a car wash that is touch less is safer. I went with them because there deal is best. Guess I'm finding out now that it ending up costing me more in the long run. I'll spend more and go to Car Pool! Ron Lockhart

Very bad. Leaves soap residue, sometimes don't do undercarriage wash, etc. Went to clean car on Monday - no problem except soap residue. Then 2 days later I went and they broke part of luggage rack off - denied claim saying it must have been loose already. Well, it wasn't loose 2 days earlier. The manager offered lots of free car washes - what am I supposed to do go and let them break more parts off my car? I'm sure he knew they wouldn't honor the claim and that is why they offer free car washes to keep you from filing a claim.