David's Bridal

I had an appointment last Thursday at David's Bridal on West Broad. My decision to visit this store was based off of a WONDERFUL experience that I had had with my sister at a David's Bridal in Roanoke, VA. This, unfortunately, did not live up to my expectations. To begin, I walked in at 6:25 PM (5 minutes early) and waiting about 5 minutes to be spoken to. Then, I was asked if I had an appointment and I confirmed, sharing my name and my appointment time. She said it would be just a moment. I waiting 15 minutes for a consultant to approach me. Not a great start. She only asked me a few questions: when was I getting married and did I have any specific dresses that I would like to try on. I told her the exact style that I was looking for, but I was getting married at the beach, so I was open to anything that would be appropriate for that destination. She sat me down with a catalogue and told me to pick out some dresses that I would like to try on. This is where the "service" ended. This consultant was, and had been, working with another bride across from where I was sitting. I barely saw her the entire evening. I just sat there waiting for her to come back and see which dresses I had chosen. In total, I had chosen about 12 dresses to try on. She was only able to find 6. No alternatives were given, no suggestions were made, and she did not even help clip my dress to help me visualize a proper fit. Bottom line: I am not sure why they even take appointments. I haven't felt that neglected in a place of business in quite a while. Needless to say, I will not be recommending this location to anyone.

I flew in from out of state to help my sister find her dress. David's has always had a great reputation in our family. Oh no...not so here. What a terrible disaster. We were not greeted when we arrived. After about 40 min after our appointment time we were maybe helped. Our 'consultant' was very scattered. She insisted on ivory, wanted white. Was not knowledgeable of her inventory. No help. Same with our bridesmaid appointment. We found our own dresses and were barely acknowledged by the staff. The dresses were wrinkled and in quite poor condition. The store was dingy. We would have had better service and a cleaner dressing room at the local walmart. What a disappointment. Needless to say...no dresses bought today.