Jungle Java

Never experienced anything like today. Paid for the laser room, no one was supervising so kids without bands were running in and out. The kids were having fun so I was OK. A mom walks in with her 3 kids mad that they can't collect points in laser room cause there's other people there, so her and another mom argued. Other mom left. Mom and her kids decide that only her kids go in one at a time while everyone else waits. I went up to counter asked them to come supervise. Guy comes out and kicks all kids out but hers and goes back into kitchen area. I tell them I want my $4 back, kids can't play. When this woman's kids were finally done playing in laser room they move to the playscape her son bit my son on left arm. He also kicked my other kid several times because they were in his way. Told manager and the manager goes and talks with the parents and brings the mom to my table and because I won't show them proof, it never happened according to the mom. Which by the way "their child would never put someone's body part in their mouth that's disgusting, maybe I should go back to playing games on my tablet." I was actually checking my Groupon, but irrelevant.Then she accused me of having kids that weren't even mine running around like they own the place. Also called dumb bitches in front of the manager who did nothing. At this point I said that's it, I want my money back. Then the dad waited outside for us and while he's smoking a cigarette he begins to verbally assault me while walking out with 6 kids. Called me trailer trash , b****, with my 10 kids looking for a free ride with my $800 car and how pathetic I am. My boys were very upset. When I approached the desk demanding my money back I was told that parents have physically fought in here before so what is she(worker) supposed to do. I suggested she kick the family out but I was told they don't do that. So instead I got my $20 back and my sister got her $32 back. Absolutely furious about this.