Studio 1 Salon

Abuse of their own policy to refuse to refund. They were hostile and mean after making my hair look horrible. Uncooperative to fix it. Mean and nasty and refused to refund. Filed with BBB: Response:

This message is in regard to your complaint submitted on 1/11/2016 against Studio One Salon / Day Spa. Your complaint was assigned ID 11080252.



BBB made several attempts to contact the business regarding your complaint and has received no response. Your complaint will now be closed by BBB, indicating that the business did not respond. If we receive a delayed response from the business, your complaint will be reopened and the response forwarded to you.



This complaint will be reflected on the company's BBB Reliability Report with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed."



Thank you for informing us of your experience with the above company.



Regards,



Marietta Cash

The Better Business Bureau

Brought pic of simple basic style - stylist didn't come close - tried again - still didn't match and looked like a home job by a kid. Stylist seemed offended and defensive. Owner was worse. No denying it didn't look right. Uncooperative as far as repair and then everyone was rude and the atmosphere was intimidating and uncomfortable. It is not uncommon to not be satisfied with a style nor even a stylist maybe not able to do a style. I tip well and understand how it goes with hair. I didn't expect such horrible treatment especially when you can see it doesn't look right. He is even disputing it to my credit card when the complaint is how horrible he treated me, the customer. Not satisfied and he is flaunting not giving a refund and is even trying to say he did things to resolve it - things he didn't do. If he did there would be no dispute. Sadly my experience was very costly. I had to pay a second salon to fix it and now battle for a refund. He does not care if I am satisfied now that he got my money. No denying the hair looks nothing like the pic. Wish I could upload (maybe can find a way.